Shipping Information
At Coexotics Wellness, we are committed to delivering your orders quickly, transparently, and with the highest level of care. This Shipping & Returns page outlines our policies in detail—ensuring customers and developers alike understand processing times, shipping options, liability limits, and our final‑sale guarantee.
1. All Sales Are Final
- Every purchase on coexotics is considered a final sale. We do not accept returns or issue refunds except under specific, documented circumstances.
- No exceptions for buyer’s remorse—once an order is processed and shipped, the sale is complete.
2. Order Processing
- Allow 24–48 hours for order processing, depending on current warehouse volume and demand.
- Processing occurs Monday–Friday (excluding public holidays). Orders placed on weekends or holidays begin processing the next business day.
- Customers receive two automated emails: 1) Order confirmation upon receipt, and 2) Shipment notification with tracking details.
3. Shipping Methods & Rates
- We offer multiple carrier options—customers choose at checkout.
USPS (note: USPS reliability can vary)
- Parcel Select: $5.00 (6–8 business days)
- Priority: $10.00 (4–5 business days)
- Express: $40.00 (1–3 business days)
UPS
- Ground: $10.00 (3–5 business days)
- 2nd Day Air: $25.00 (2 business days)
- Overnight: $45.00 (1 business day)
4. Delivery, Tracking & Liability
- Once a carrier’s tracking system shows “Delivered,” Coexotics Wellness cannot replace lost or stolen packages from mailboxes or front door drop-offs.
- If customers purchased shipping insurance via Route at checkout, they must contact www.route.com directly for claims and reimbursement.
- For uninsured packages marked delivered but not received, customers should first check with neighbors or their local post office before filing a dispute.
5. Defective or Malfunctioning Products
- Proof of defect must be submitted within 24 hours of delivery via email to contact@coexotics.co.
- Acceptable evidence includes clear photographs or videos showing the defect or malfunction.
- Upon verification, coexotics will send a replacement product at no extra cost. We may request return shipping labels for defective items at our discretion.
6. Third-Party Delays
- We are not responsible for carrier-related delays, misrouting, or force‑majeure events (weather, strikes, customs holdups).
- All estimated delivery windows are guidelines—not guaranteed dates.
7. Customer Support & Contact
Email: contact@coexotics.co (response within 24 hours, Mon–Fri, 9AM–5PM ET)
