Shipping Information
At Coexotics Wellness, we are committed to delivering your orders quickly, transparently, and with the highest level of care. This Shipping & Returns page outlines our policies in detail—ensuring customers and developers alike understand processing times, shipping options, liability limits, and our final‑sale guarantee.
1. All Sales Are Final
- Every purchase on coexotics is considered a final sale. We do not accept returns or issue refunds except under specific, documented circumstances.
- No exceptions for buyer’s remorse—once an order is processed and shipped, the sale is complete.
2. Order Processing
- Allow 24–48 hours for order processing, depending on current warehouse volume and demand.
- Processing occurs Monday–Friday (excluding public holidays). Orders placed on weekends or holidays begin processing the next business day.
- Customers receive two automated emails: 1) Order confirmation upon receipt, and 2) Shipment notification with tracking details.
3. Shipping Methods & Rates
- We offer multiple carrier options—customers choose at checkout.
USPS (note: USPS reliability can vary)
- Parcel Select: $5.00 (6–8 business days)
- Priority: $10.00 (4–5 business days)
- Express: $40.00 (1–3 business days)
UPS
- Ground: $10.00 (3–5 business days)
- 2nd Day Air: $25.00 (2 business days)
- Overnight: $45.00 (1 business day)
4. Delivery, Tracking & Liability
- Once a carrier’s tracking system shows “Delivered,” Coexotics Wellness cannot replace lost or stolen packages from mailboxes or front door drop-offs.
- If customers purchased shipping insurance via Route at checkout, they must contact www.route.com directly for claims and reimbursement.
- For uninsured packages marked delivered but not received, customers should first check with neighbors or their local post office before filing a dispute.
5. Defective or Malfunctioning Products
- Proof of defect must be submitted within 24 hours of delivery via email to contact@coexotics.co.
- Acceptable evidence includes clear photographs or videos showing the defect or malfunction.
- Upon verification, coexotics will send a replacement product at no extra cost. We may request return shipping labels for defective items at our discretion.
6. Third-Party Delays
- We are not responsible for carrier-related delays, misrouting, or force‑majeure events (weather, strikes, customs holdups).
- All estimated delivery windows are guidelines—not guaranteed dates.
7. Refund Policy
ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES EXCEPT FOR VERIFIED DEFECTIVE PRODUCTS.
Any defective product must be reported, reviewed, and acknowledged by our team in order to qualify for a refund or replacement.
A sale is considered final once payment has been received in full and the order has been confirmed.
8. Customer Support & Contact
Email: contact@coexotics.co (response within 24 hours, Mon–Fri, 9AM–5PM ET)
